Contact
Write to us. A person answers.
No phone queue and no ticket system. Here's where your message is best sent – depending on what it's about.
Where it goes
Depending on what it's about.
Products
- You'd like to try Flows.
- Tell us on the Flows page what your business does and which process costs you the most time. We'll get back to you with everything you need to know about the alpha.
- You'd like to try the Cloud.
- Tell us on the Cloud page what you'd like to put online – a website, an application, a database.
- You work at a university and are interested in OSAquest.
- OSAquest has its own website. There you'll find everything about OSAquest and how to get in touch.
Professional Services
- You'd like a new website.
- Then we don't start with a meeting, we start with a design. Tell us about your business in a few sentences and you get a real homepage on a private link. Free and without obligation.
- You'd like to talk about AI in your business.
- Describe in the form below the work that costs you time every week. The answer comes from Michael Fried-Kaplan in person.
Everything else
- You use Flows or the Cloud.
- During the alpha, send questions and problems to support@thesoft.world. Please name the product and, if you can, what you were trying to do.
- You're a website customer and something isn't right.
- Write to us directly. If your website is unreachable, please put that in the subject line. The customer area also lets you check whether your site is reachable and when the last backup ran.
- Invoicing, press or legal.
- The registered name, address, VAT identification number and the responsible person are all in the imprint. For anything contractual, write to the same address.
What happens next
What you can expect.
- A reply within one working day.
- That's the commitment, not the average. If an answer takes longer for once, we'll tell you rather than leave you waiting.
- No phone queue, no ticket system.
- No hotline, no ticket number, no rotating account managers. A person reads your message.
- What happens to your message.
- We use what you write only to reply to you. We don't pass it on and we don't add you to a mailing list. More in the privacy notice.
Or right here
Write to us directly.
A few sentences are enough. Choose what it's about – everything else follows from that.